Cookie Policy

Our website/app uses cookies, as almost all websites/apps do, to provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone that distinguish you from other users of the website/app. By continuing to browse the website/app, you are agreeing to our use of cookies.

Our cookies help us:

  • Make our website/app work as you’d expect;
  • Remember your settings between visits;
  • Improve the speed and security of the site.

We do not use cookies to:

  • Collect any personal information (without your express permission);
  • Collect any sensitive information (without your express permission);
  • Pass data to advertising networks;
  • Pass personal information to third parties;
  • Pay sales commissions.

We use the following cookies on our website/app:

  • Functionality cookies. These are required for the operation of our website/app. They include the cookies enabling secure login to some parts of our Site and are used to recognise you when you return to our website/app. This enables us to personalise our content for you, greet you by name and remember your preferences.
  • Analytical/performance cookies. These help us recognise and count the number of visitors and analyse usage of our website/app. This helps us to improve the way our website/app works.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

NamePurposeExpires
_ga

This Google Analytics cookies are used to collect information about how visitors use our website/app in order to make improvements. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come from and the pages they visited on the site.

Further information can be found at: Google Analytics
2 years
_gat

Like _ga, this Google Analytics cookies are used to collect information about how visitors use our website/app in order to make improvements. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come from and the pages they visited on the site.

Further information can be found at: Google Analytics
10 minutes
ARRAfinity

This Microsoft cookie is used to “load balance” your visit. As the Site has multiple servers, by ensuring you are consistently routed to the same one we can guarantee no single server gets overloaded. This allows us to provide each user with the best and fastest possible browsing experience.

Further information can be found at: Microsoft Azure
Session
userdata

This cookie is a sequence of numbers and letters randomly generated when you visit our website/app, and is used to help anonymously identify you as a genuine (i.e. real) user, rather than a computer program.

Session
userauth

This cookie is set when you log in to our website/app as a registered user in order to store your user information and permissions.

15 days

Whilst we use third-party software to report this information, third-party software may be used to collect anonymous data. This data is available only for our use and we will never share it with any other party or advertising agency. Third parties will only share this information where required to do so by law, or if another party processes the information on their behalf. This information will never be shared for advertising purposes.

TURNING COOKIES OFF

You can configure your web browser to refuse cookies, to delete cookies, or to be informed if a cookie is set. You can find out how to do this by clicking `help` on your browser menu.

You should note that by deleting or blocking cookies, the website/app may not function correctly and you may not be able to access certain areas.

It may be that your concerns around cookies relate to so called `spyware`. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.